How to reset the password

Lily
Lily
  • Updated

1. Click on forgot password

Go to the sign-in page on the website and click on the Forgot Password button.

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2. Click on request change password

A new window will pop up, here provide the email address you registered your account with and click on Request Change Password button on the bottom-right.

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A message will appear at the bottom of the screen confirming a password reset link sent to the email address you provided.

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3. Click on the password reset link

Go to your inbox of and click on the Reset my Password link sent you in an email. 

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4) Enter the new password

You will be directed to a new window to set up the new password A.png. Once done, click on Change Password B.png. 

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Now you should be able to sign in to your account with the new password.

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