Troubleshooting Adobe Illustrator Errors

Lily
Lily
  • Updated

Error 1: 'Could not write the file. An assertion has failed' 

This error may occur on the Windows operating system while uploading multiple artboards via the Adobe Illustrator extension to Techpacker. You may encounter the message: "Could not write the file. An assertion has failed."

 

Error_message_on_Adobe_Illustrator.png

 

 

Before attempting to fix this issue, ensure that you save all your work across every open tab in Adobe Illustrator. Once done, try the following solutions:

 

1. Reset the illustrator preferences

For some Windows users, simply resetting the illustrator preferences might fix this issue. To learn how to reset the illustrator preferences, use this documentation officially provided by Adobe help-center. 

Once your Illustrator preferences have been reset, close and restart your Illustrator and try uploading multiple artboards again. This should fix the issue, but If the issue persists, then continue with the below step. 

 


2. Reset the Save for Web (Legacy) preferences

 

Step 1: Go to File > Export > Save for Web (Legacy) in your Illustrator.

 

Screen_Shot_2020-11-02_at_6.05.32_PM.png

 

 

Step 2: Hold down Ctrl+Alt on your keyboard and you'll see an option to reset. Click on reset and a file will be downloaded to your computer. Once done, try to upload your artboard again. 

 

ezgif-3-06c7f3da7008.gif

 

 

If the problem persists even after this, please open a ticket with us. Someone from our product team will assist you further.

 


 

Error 2: 'First save the artboard before trying to upload'

If you encounter this error, ensure the .ai file is saved on your local hard drive. If it is already saved, try the following steps:

  • Save the file again using the Save As option. Sometimes, Adobe does not recognize that the file has been saved, so re-saving can resolve the issue.
  • If the problem still persists, rename the file and avoid using the word "untitled" in the filename, as the extension does not support it. Renaming the file should fix the issue.

 


 

Error 3: 'Prompted to open the app in Intel emulation mode after installing plugin'

Error 

When you install a plugin or extension on an Apple M1 computer, you are prompted to open the app in Intel emulation mode.

To open the app in Intel emulation mode, Follow these steps as recommended by Adobe here. 

 


 

Error 4: Slow file upload speed while using the illustrator plugin.

While using the Illustrator plugin, you may notice slower upload speeds. This is because the plugin automatically uploads the original .ai file as an attachment on Techpacker. You can disable this feature to improve upload speed by following these steps:

 

 

Step 1: Click on Recent in the plugin.

a.jpeg

 

 

Step 2: Locate the Untitled-1.png icon in the top-right corner of the panel.

b.jpeg

 

Step 3:  Select Disable file as an attachment from the dropdown list.

c.jpeg

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