How to cancel subscription

Interested in canceling your subscription? You have a couple options - Cancel your subscription - You can retain login rights to your account while content (including techpacks, teams, & conversations) will be deleted. Pause your subscription - All content will be securely stored and available for you to pick up where you left off by Switching to storage plan at $5/mo. Delete your Account - All login rights and content (including techpacks, teams, & conversations) will be deleted.

  

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1. Cancel your subscription

You can cancel your subscription at any point. However, you will retain login rights to your account in case you want to use Techpacker for future purposes.

Follow these below steps to stop your subscription renewal. Once your account is deactivated, while all your data will be deleted and cannot be retrieved, you can still log in and create new techpacks on Techpacker.

 

Step 1: Sign in to Techpacker.

Step 2:  Slide out your side-menu by clicking  icon located on the top-left corner of your screen.  Under accounts & settings click on Subscription & Upgrade.  

 

Step 3: You will be directed to your subscription page and at the bottom of the page click Cancel Subscription.  

 

Step 4: You will get an option to pause your subscription instead, you can do that or ignore it and click on No, Cancel Subscription option.  

 

 

What happens after I cancel?  

 

Account: 

The account will be de-activated at the end of your billing cycle. You will continue to have access to your account until then.

 

Payment: 

If you were subscribed to a monthly or yearly plan, you will be charged until the end of the subscription cycle. So for e.g., if you unsubscribe on April 11th, the subscription amount for that month of April is not refundable. Unfortunately, we can't offer refunds at this time due to the amount of administrative work involved. See “Payment and Renewal” in terms of service.

 

 

Techpacks & Data: 

All techpacks & data will be locked. We suggest before deactivating you should delete all your techpacks and clear all your data. You can export all information in Excel CSV format before unsubscribing.

  

 

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2. Pause your subscription

You also have the option to pause your subscription and pick up where you left off whenever you are ready. By switching to the storage plan (at $5/mo) you'll enjoy

• Not losing your Techpacks
• Preserve your communication history
• Preserve any files saved

 

Follow these below simple steps to pause your subscription - 

 

Step 1: Follow the same steps 1-3 as defined above in cancel your subscription section.

Step 2: Click on the Yes option and that's it!  

  

  

What happens when I switch to a monthly storage plan?

 

Account: 

The account will be de-activated at the end of your billing cycle and will remain inactive until you re-subscribe.

 

Payment: 

If you were subscribed to a monthly or yearly plan, you will be charged until the end of the billing cycle. So for e.g. if your billing cycle ends on Jan 31 and you switch to a storage plan on Jan 11th, the storage subscription amount of $5 will be billed the 1st of the next month, i.e. Feb 1st.

 

Techpacks & Data: 

All techpacks & data will be saved on our server for when you're ready to start up again. To re-activate your account, simply sign in and re-subscribe with the same account info and your past work will be available to pick up from.

  

 

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3. Delete your account

You can also Delete your account on Techpacker. However, on deleting your account, all your techpacks and cards and your user information on Techpacker will be wiped out. Your complete data will be erased and irrecoverable on the platform.

Techpacker suggests pausing your subscription instead to keep your existing data safe and recoverable.

 

Follow these below steps to delete your subscription - 

 

Step 1: Sign in to Techpacker.

 

Step 2: If your subscription is canceled or your free trial is over, as you sing-in you'll be directed to Subscription & Upgrade page. In that case, skip to Step 3 below. 

But if your account is still active, Slideout your side menu by clicking  icon located on the top-left corner of your screen.  Under accounts & settings click on  subscription & upgrade option.  

 

 

Step 2: Click on the Delete account option.

  

Step 3: A feedback form pops up asking for the reason you are deleting your account. Your feedback is very important and helpful for us to identify the issues and improve the product.

 

 Tick box/ boxes under and click on  to Submit.

 

Step 4: At last, to finalize your account deletion, manually type in DELETE in this  given blank place and click on  Delete my account to confirm.

 

Techpacker will delete all your user information and account details right away.

 

 

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